Make urgent contact useful to the legal team.
Capture the information your criminal practice needs and follow the escalation process your firm approves.
Understand who is seeking help
Establish whether the person is calling for themselves or someone else, the location and the nature of the request.
Record the immediate circumstances
Capture any detention, hearing, date or request for legal contact that the person reports, using your approved questions.
Follow the agreed escalation
Define the route to a lawyer and the fallback when one is unavailable. The workflow is not an emergency service and does not guarantee immediate legal representation.
We agree the intake flow with your firm and test representative situations before it is used with prospective clients.